About returns

Important: Returns are not free of charge. The customer must cover the return postage costs.

Can I return a product?

Yes, you can.

If you are not satisfied with the product you have received, you can return it within 30 days of the date of receipt.

However, for the return to be accepted, the following conditions must be met:

The product must include all relevant parts and accessories, and be properly packaged.

The product must have been handled with care and must not show any damage caused by misuse.

In the case of products subject to hygiene considerations, they must be cleaned properly before initiating the return process.

If the product was received faulty, this must be verified.

We reserve the right to charge the customer for the return postage costs.

Returns are processed within 7 working days. If the conditions are met, they will be officially approved within that period.

Note: We reserve the right to refuse returns of used or damaged products, unless the fault is our responsibility.

How do I arrange a return?

If your order meets the above conditions, follow these steps to initiate the return:

Send an email to: Chloestudionw@gmail.com

Include the following information:

Order number

 

Reason for the return

Photo of the product (in the event of damage)

 

Your full name

Address

We will then provide you with the return address. Please do not send the parcel to the sender. It is essential that you contact us first to receive the correct address.
You are responsible for the return postage costs.
All returns must be sent, at the customer’s expense, to our central warehouse in Asia.